Apparently, somewhere along the line, someone in their company signed me up for Enhanced Long Distance without my consent. Okay, whatever, not really a problem, except for the fact that it was a service provided by a third-party vendor. I apparently was supposed to cancel this service through this third-party vendor. Since I was unaware of these things at the time I cancelled my service, Enhanced Long Distance continued to charge me for two months after I had terminated phone services and moved!
So, on August 3, I called Qwest to figure out why they were charging me for long distance service after I had terminated services with them. They told me about the third-party vendor. So I called the third-party vendor and explained the situation - they were very accomodating and told me that they were going to cancel the debt on the account. The rep. gave me the confirmation number, his own personal operate ID #, and a phone number to his direct line should I have further problems. He said that it would probably take Qwest two billing cycles to get everything squared away. But, he advised that I call them with the confirmation number he had given me so that they wouldn't send me to collections.
I called Qwest back and spoke to a rep for them, explaining the situation and offering the confirmation #. She said that she didn't need that and that it would be taken care of. Interestingly enough, yesterday I got a COLLECTIONS notice RE: my delinquent Qwest account. THOSE F*CKING BASTARDS!!! For 3 months now they have been f*cking with my credit. I swear to God, I want to obliterate that company. If you're ever in the market for new communications services, and Qwest is a provider in your area, DO NOT USE QWEST!! They utilize shady business practices and will screw your credit score into the ground.
So now, I get to spend more time on the phone with those @$$holes tomorrow to get this straightened out (for the third time), when I thought that it was taken care of back in June. If Qwest was a person, I would punch him in the balls and then pour lye over him.
"Communications" companies are the worst communicators in the world!
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