Tuesday, August 25, 2009

Satan's Communications Corp a.k.a. Qwest Communications

When we moved from the apt to the house, I cancelled our services with Qwest. We didn't need a landline anymore and their internet was $hitty. Apparently, however, not all of my services with them were cancelled.

Apparently, somewhere along the line, someone in their company signed me up for Enhanced Long Distance without my consent. Okay, whatever, not really a problem, except for the fact that it was a service provided by a third-party vendor. I apparently was supposed to cancel this service through this third-party vendor. Since I was unaware of these things at the time I cancelled my service, Enhanced Long Distance continued to charge me for two months after I had terminated phone services and moved!

So, on August 3, I called Qwest to figure out why they were charging me for long distance service after I had terminated services with them. They told me about the third-party vendor. So I called the third-party vendor and explained the situation - they were very accomodating and told me that they were going to cancel the debt on the account. The rep. gave me the confirmation number, his own personal operate ID #, and a phone number to his direct line should I have further problems. He said that it would probably take Qwest two billing cycles to get everything squared away. But, he advised that I call them with the confirmation number he had given me so that they wouldn't send me to collections.

I called Qwest back and spoke to a rep for them, explaining the situation and offering the confirmation #. She said that she didn't need that and that it would be taken care of. Interestingly enough, yesterday I got a COLLECTIONS notice RE: my delinquent Qwest account. THOSE F*CKING BASTARDS!!! For 3 months now they have been f*cking with my credit. I swear to God, I want to obliterate that company. If you're ever in the market for new communications services, and Qwest is a provider in your area, DO NOT USE QWEST!! They utilize shady business practices and will screw your credit score into the ground.

So now, I get to spend more time on the phone with those @$$holes tomorrow to get this straightened out (for the third time), when I thought that it was taken care of back in June. If Qwest was a person, I would punch him in the balls and then pour lye over him.

1 comment:

  1. "Communications" companies are the worst communicators in the world!